Terms & Conditions

Booking & Confirmation

A booking request is subject to availability and is not considered confirmed merely because an enquiry or request has been submitted.

A booking becomes confirmed when Noble Tourism Qatar issues a confirmation and any payment or deposit required for that booking has been received, or when another confirmation arrangement has been expressly agreed.

Customers should review the booking confirmation carefully and promptly notify Noble Tourism Qatar if any information is incorrect.

The person making the booking is responsible for providing accurate information for the travelers included in the reservation, including the service date, pickup details, passenger numbers and other information reasonably required to arrange the service.

Prices & Quotations

Prices are communicated through the applicable website product, quotation, invoice, booking confirmation or authorized booking platform.

Prices are stated in Qatari Riyals (QAR) unless another currency is expressly shown or agreed.

A quotation remains valid for the period stated in that quotation. Where no validity period is stated, the price and availability should be reconfirmed before booking.

The confirmed price applies to the service scope stated in the booking confirmation. Additional charges may apply where the customer requests additional time, distance, services, tickets, vehicles or another material change to the confirmed arrangement.

Any material additional charge resulting from a customer request will be communicated before the additional service is accepted wherever reasonably possible.

Payment

The payment required to confirm a reservation may vary according to the service.

Where a deposit is required, the deposit amount and remaining balance-payment deadline will be stated in the quotation, invoice or booking confirmation.

Where full advance payment is required, the booking will not be confirmed until the required payment has been received unless otherwise agreed in writing.

Corporate clients, travel agencies, event organizers and approved business partners may be provided separate commercial, credit or payment conditions.

Cancellations by the Customer

Cancellation conditions may vary according to the service, supplier commitments, attraction tickets, vehicle arrangements, event requirements, travel date and other booking-specific factors.

The applicable cancellation and refund conditions should therefore be read together with those disclosed on the relevant product page, quotation, booking confirmation, voucher or authorized booking platform before the booking is confirmed.

Where specific cancellation conditions were disclosed and accepted before confirmation, those conditions form part of that booking to the extent permitted by applicable law.

Where no specific cancellation conditions were agreed, the customer's rights will be determined according to applicable Qatar law.

Amendments & Rescheduling

Requests to change the service date, time, pickup location, itinerary, passenger number, vehicle category or another booking detail remain subject to availability.

Noble Tourism Qatar will make reasonable efforts to accommodate requested amendments but cannot guarantee that every requested change will be possible.

A change may result in revised pricing where it changes the service duration, distance, vehicle requirement, supplier cost, ticket requirement or another material part of the booking.

Some confirmed third-party services may not permit amendments and could require cancellation and replacement under the supplier's applicable terms.

Late Guests, Waiting Time & No-Shows

Customers should be ready at the confirmed pickup or meeting location at the agreed time.

Customers expecting a delay should contact Noble Tourism Qatar as soon as possible.

Waiting beyond the included period is subject to driver and vehicle availability and may result in an additional charge where applicable.

Where the guest cannot be contacted and does not arrive within the applicable waiting period, the booking may be treated as a no-show according to the cancellation or no-show conditions applicable to that booking.

Airport Transfers & Flight Information

Customers must provide the correct flight number, arrival date and other requested flight information.

For confirmed airport arrival transfers, the supplied flight information may be monitored to assist with pickup coordination.

Flight monitoring does not remove the customer's responsibility to provide accurate information and communicate known flight changes where necessary.

Airport pickups may be affected by immigration processing, baggage delays, customs procedures, terminal restrictions or other circumstances outside Noble Tourism Qatar's reasonable control.

Where a passenger is significantly delayed after arrival, the customer should contact Noble Tourism Qatar so that continued waiting or an alternative arrangement can be assessed.

Vehicles, Passenger Capacity & Luggage

Vehicle selection is based on the confirmed service, passenger number, luggage information, requested category and availability.

Passenger numbers must remain within the legally permitted capacity of the vehicle used for the service.

Customers must provide accurate passenger and luggage information, particularly where they are traveling with oversized baggage, wheelchairs, sporting equipment or unusual items.

Where the actual luggage cannot be accommodated safely in the arranged vehicle, a larger or additional vehicle may be required, subject to availability and agreement of any applicable additional cost.

Vehicle photographs displayed on the website are representative of the relevant vehicle or category unless a particular make and model has been expressly guaranteed in the booking confirmation.

Where operationally necessary, a vehicle may be replaced with a suitable vehicle of a comparable or higher category. Any material change will be communicated where reasonably possible.

Children & Child Seats

Children must travel in accordance with applicable Qatar traffic and safety requirements.

Child or baby seats may be requested in advance and remain subject to availability and compatibility with the assigned vehicle.

Customers should provide the child's age and relevant seat requirement when making the booking so the request can be considered before service confirmation.

Tours & Sightseeing Services

Tour itineraries, timings, durations, inclusions and scheduled stops are based on the confirmed product description and booking information.

Actual operating conditions may require changes because of traffic, attraction access, government restrictions, religious or public events, road closures, weather, safety considerations or other operational circumstances.

Where a planned stop becomes unavailable, Noble Tourism Qatar may change the order of the itinerary or provide a reasonable alternative where practical.

Admission tickets, meals, activities, guides and other extras are included only where expressly stated as included in the applicable booking.

Where professional tourism guiding is included and applicable licensing is required, the guiding service will be arranged in accordance with relevant Qatar requirements.

Desert Safaris & Adventure Activities

Desert safaris and certain adventure activities may involve off-road driving, dune travel and activities that differ from normal city transportation.

Guests must follow reasonable safety instructions communicated by the driver, guide, activity operator or relevant supplier.

Customers should disclose before booking any circumstance that may materially affect their ability to participate safely so that the suitability of the requested activity can be considered.

Noble Tourism Qatar or the relevant activity provider may decline or discontinue participation where reasonably necessary for safety.

Product-specific restrictions or participation conditions will be stated on the relevant service information where applicable.

Dhow Cruises, Attractions, Tickets & Third-Party Services

Some bookings include or depend upon services operated by independent third parties, including attraction tickets, museums, cruises, restaurants, activity providers and venues.

Such services may be subject to the supplier's own operating, amendment and cancellation conditions where those conditions were disclosed as part of the booking.

Attraction opening hours, sailing conditions, ticket availability and supplier schedules can change independently of Noble Tourism Qatar.

Where a confirmed third-party component becomes unavailable, Noble Tourism Qatar will communicate the available alternative, rescheduling or refund arrangement according to the applicable booking conditions and Qatar law.

Chauffeur Services

Hourly and chauffeur bookings operate for the service period and scope stated in the confirmation.

Additional hours, additional routes, waiting or material itinerary changes requested during the service remain subject to driver and vehicle availability.

Additional charges may apply where the confirmed duration or service scope is exceeded.

Guests must not ask or require a driver to violate traffic laws, parking restrictions, safety requirements or other applicable legal obligations.

Group & Event Transportation

Group, conference, delegation and event transportation may operate under customized schedules and commercial terms.

The customer or organizer should provide passenger numbers, movement schedules, pickup points, luggage requirements and other information reasonably required to plan the service.

Material changes to passenger numbers, operating hours, schedules or vehicle requirements may result in revised availability or pricing.

Separate corporate, agency, event or group quotations may contain specific deposit, cancellation, overtime, vehicle or operational conditions that apply to that booking.

GCC Cross-Border Transportation

Cross-border transportation is subject to route availability, immigration rules, border requirements, vehicle permissions and current operating conditions.

Each passenger is responsible for possessing the passport, visa, entry permission and other documentation required for the journey.

Noble Tourism Qatar does not control immigration authorities and cannot guarantee that a government authority will permit an individual passenger to enter or leave a country.

Border delays, entry refusals or passenger-documentation issues will be handled according to the circumstances, applicable booking terms and recoverable supplier costs.

Changes or Cancellation by Noble Tourism Qatar

A service may occasionally need to be changed, postponed or cancelled because of safety concerns, severe weather, road restrictions, government instructions, border restrictions, vehicle problems, attraction closures, supplier issues or another circumstance that materially affects performance.

Where a material part of the confirmed service cannot be provided, Noble Tourism Qatar will communicate the situation and, depending on the circumstances and applicable law, offer an appropriate alternative, rescheduling, refund or other remedy.

Nothing in these Terms removes any mandatory remedy or consumer right available under applicable Qatar law.

Events Beyond Reasonable Control

Events outside reasonable control may include severe weather, natural events, governmental action, restrictions on border access, major road closures, civil disruption, public-health restrictions, closure of attractions or venues and similar circumstances.

Where such circumstances make performance impossible or materially affect the booked service, the situation will be handled in accordance with applicable Qatar law, the circumstances of the booking and any valid supplier conditions applying to the affected service.

Guest Conduct & Responsibilities

Customers must follow reasonable safety and operational instructions and must not behave in a way that creates an unreasonable risk to the driver, guide, other passengers, suppliers or property.

Unlawful conduct, abusive behavior, deliberate damage or conduct that creates a material safety risk may result in termination of the affected service where reasonably necessary.

A customer may be responsible for damage directly caused by deliberate or negligent conduct to the extent permitted by applicable law.

Personal Belongings & Lost Property

Customers are responsible for checking their belongings when leaving a vehicle, vessel, venue, attraction or activity.

Where an item is reported lost, Noble Tourism Qatar will make reasonable efforts to assist in identifying or recovering the item where practical.

Recovery cannot be guaranteed, particularly where an item was lost at a public location or with an independent supplier.

Reasonable delivery or recovery costs may apply where arrangements are required to return recovered property.

Bookings Through Third-Party Platforms

Where a reservation is made through an authorized online travel agency, marketplace, travel agency or other third-party platform, that platform's payment, amendment, cancellation and refund procedures may also apply.

Customers should review the booking confirmation and applicable platform conditions carefully.

Noble Tourism Qatar's applicable operational and safety requirements continue to apply to the service itself.

Where payment was collected directly by a third-party booking platform, any refund normally must be processed through that platform according to the applicable booking procedure.

Refunds

Where a refund is due under the applicable booking conditions or law, Noble Tourism Qatar will process or authorize it through the appropriate payment channel.

Where practical, refunds will be returned using the original payment method.

The time required for funds to appear in the customer's account may depend on the bank, card issuer, payment processor or third-party booking platform and may therefore be outside Noble Tourism Qatar's direct control.

Third-party costs may only be treated as non-refundable where this is consistent with the applicable booking conditions and legal requirements.

Electronic Bookings & Communications

Booking enquiries and confirmations may be communicated through the Noble Tourism Qatar website, email, WhatsApp, authorized booking platforms or another agreed electronic communication method.

Customers should receive the relevant service information, price, payment arrangement and applicable cancellation conditions before completing an electronic booking where required.

Service-specific conditions clearly disclosed and accepted before confirmation form part of the parties' booking agreement.

Nothing in these Terms limits any mandatory cancellation or electronic-contract right that applies under Qatar law.

Personal Data & Privacy

Personal information supplied in connection with an enquiry or booking may be processed for legitimate booking, communication, payment, operational, service-delivery and related purposes.

Information will be handled in accordance with applicable Qatar data-protection requirements and Noble Tourism Qatar's Privacy Policy.

Complaints & Service Issues

If a customer experiences a problem during a service, they should inform Noble Tourism Qatar or the relevant representative as soon as reasonably possible so the matter can be investigated and, where practical, addressed during the service.

A complaint submitted after the service should include, where available, the booking reference, service date, contact information and a clear description of the issue.

Complaints may be submitted using Noble Tourism Qatar's official contact channels.

Travel Documents & Entry Requirements

Customers are responsible for ensuring that they meet the passport, visa, immigration, customs, transit and entry requirements applicable to their journey.

This is particularly important for layover experiences, transit arrangements and GCC cross-border transportation.

Noble Tourism Qatar may provide general travel coordination information but does not make immigration decisions and cannot guarantee admission into Qatar or another country.

Applicable Law

These Terms & Conditions and bookings governed by them are subject to the applicable laws of the State of Qatar.

Nothing in these Terms prejudices mandatory consumer, privacy or other legal protections that apply to the customer.

Any dispute that cannot be resolved directly will be handled through the competent authorities or courts of the State of Qatar as applicable.

Changes to These Terms

Noble Tourism Qatar may update these general Terms & Conditions when services, operating practices or applicable requirements change.

Updated terms apply prospectively from their stated effective date and do not retrospectively alter a confirmed booking unless required by law or expressly agreed with the customer.

Booking-specific documentation should be retained by the customer for reference to the conditions that applied to that reservation.